Providing general advice

I can provide general advice on how to document requests for refunds, steps for platform complaints, and contacting merchants. Also, I could touch on consumer protection laws in China, like the E-commerce Law and Consumer Rights Protection Law. There are nuances regarding shipping restrictions that may or may not violate anti-discrimination laws. I should avoid giving legal advice and instead focus on general info. Maybe I can ask what the user would like to do next.Clarifying user options

I can ask if the user wants me to check sources, and if so, I could attempt to browse, but there are network sandboxing concerns. It's important to clarify first, so I’ll ask one or two questions and offer options. I can provide a template complaint letter in Chinese and steps for reporting to platforms like Douyin or Taobao. I should keep my response concise and friendly, laying out options like 1) verify information 2) complaint process 3) template 4) public sentiment analysis 5) basic legal info. I’ll also remind them to check primary sources and consider capturing evidence.Crafting a helpful response

I’m thinking about structuring my response with bullet points and maybe some numbered options, all in Chinese. I can suggest steps like saving evidence (videos, account IDs, timestamps, and screenshots) and initially reporting to the platform for issues like insults or refusal to ship. If an order is canceled, I can advise applying for a refund and how to report to market regulatory departments. I also want to include a neutral template for complaints. If the user wants to verify sources, I can search the web to help. I'll start with an empathetic tone, acknowledging the situation as alleged while offering support.